Privacy Policy

1. Introduction

This policy covers the Eloenn Social Growth AI website and application. By creating an account or using the service you agree to the handling of information described here.

2. Information we collect

Account information

Your name, email address, authentication identifiers and account settings.

Workspace information

Workspace name, type, timezone, membership and roles, and the brand details you provide — niche, audience, voice, goals, content pillars and keywords.

Social media account information

Where you connect or add a social account, we hold the platform, handle or username, account or page identifiers, profile link and the connection state.

Profile information

Profile details you supply or authorise us to read, including bio, links and profile imagery where the platform makes them available.

Social media content

Posts and content details we are authorised to read, or that you create, save or schedule inside Eloenn.

Analytics and engagement data

Depending on the connected platform and the permissions you grant, this may include reach, impressions, views, engagement, likes, comments, shares, saves, profile visits, link clicks and follower or following counts where available. Where a metric is unavailable we record it as unknown — we never treat a missing number as zero.

OAuth data

Where a platform supports authorisation, we record which account you authorised, the scopes granted, the approval status and when access was last checked.

Access tokens and credentials

Where a platform issues access or refresh credentials, they are stored on our servers for the sole purpose of the integration you authorised. They are never shown in the app, never returned to your browser, never written to logs and never visible to support staff or administrators.

Content you choose to publish

Content you schedule or publish through a supported workflow, and the result reported by the platform.

AI inputs and generated content

The prompts and context we assemble from your brand and account data, and the audits, strategies, plans, captions, ideas and recommendations produced from them.

Calendar data

Where you enable a calendar integration, the events Eloenn creates for your posts and missions, their times and reminder settings.

Billing and transaction information

Plan, billing period, subscription state, trial dates, payment records, invoices, refunds, AI credit balances and credit transactions. Card details and crypto keys are handled by our payment providers — we never receive or store them.

Device and technical information

Request metadata such as timestamps, error information and basic technical diagnostics.

Support communications

The name, email, category and message you send us through the support form.

Waitlist information

Where you join the waitlist: first name, email, optional phone, account type, growth objective, referral code and referral relationships.

3. How we use information

• Providing the service and keeping your workspace working.
• Connecting social accounts you authorise, and detecting what each connection can do.
• Creating, organising, scheduling and — where supported — publishing content.
• Producing audits, growth scores, strategies, plans, missions and analytics.
• Generating AI recommendations from your brand and account context.
• Improving the product, including reliability and quality of results.
• Security, abuse prevention and fraud checks.
• Responding to support requests.
• Billing, subscriptions, AI credits and payment verification.
• Meeting legal, tax and regulatory obligations.

We only collect and use social data necessary for the features you enable. We do not sell your personal information, and we do not use your social content to sell followers, likes, comments, views, shares or saves — Eloenn does not provide those services.

4. Social media platform data

Eloenn does not ask users to provide their social-media passwords to connect supported accounts. Where a platform supports authorisation, you approve access on the platform itself, and what we can see or do is limited by your authorisation, the requested scopes, the platform's rules, our application's approval status and the capabilities of the connected account. Integrations are available where supported and may be subject to platform approval.

5. Data sharing

• Social platforms — requests made on your behalf to the platform you connected, using the authorisation you granted.
• Payment providers — to create and verify payments. They receive the amount, currency and reference; we never see card details or crypto keys.
• AI service providers — the prompt context needed to produce your requested result.
• Calendar providers — event details, where you enable a calendar connection.
• Email providers — where email delivery is enabled, the message and recipient address.
• Infrastructure providers — hosting, database and storage used to run the service.
• Legal authorities where we are required to respond to a valid legal request.

6. Data retention

Eloenn retains information for as long as reasonably necessary to provide the services, maintain account functionality, meet legal and security obligations, resolve disputes, enforce agreements and comply with applicable requirements. Retention periods may vary depending on the type of data and applicable third-party platform requirements.

Where a third-party platform imposes a shorter retention or deletion requirement, Eloenn will follow the applicable platform requirement.

7. Disconnecting a social account

You can disconnect any connected account at any time: sign in, go to Accounts, select the account and choose Disconnect. Disconnecting stops Eloenn from accessing that account through the connected authorisation, destroys the stored authorisation, stops further synchronisation and stops any publishing through that authorisation. Previously stored information may remain where necessary under our retention policy unless you request deletion or applicable requirements require earlier deletion.

8. Deleting your account and data

You can delete your Eloenn account and the data tied to it from Settings, or read the full process on the data deletion page. We keep a minimal record that a deletion request was received and completed; that record contains no social content and no credentials.

9. Security

Access is checked on our servers for every request and scoped to your account and workspace. Platform credentials and payment secrets are stored server-side only, never exposed to the browser, never logged, and never displayed to staff. Uploads are kept in private storage readable only by your workspace.

10. International processing

Our infrastructure and service providers may process information in countries other than your own. Where that happens, the protections described in this policy continue to apply.

11. Children's privacy

Eloenn is not intended for children. You must be old enough to enter a contract in your country and to hold an account on the social platforms you connect.

12. Your rights

Depending on where you live you may have the right to access, correct, export, restrict or delete your information, and to object to certain processing. You can exercise most of these directly in the app, or by contacting us through the support page.

13. Changes to this policy

We may update this policy. The version number and effective date at the top change when we do, and previous published versions are kept on record.

14. Contact

Reach us through the support page. Eloenn Social Growth AI is operated by Eloenn AI Solutions.